Privacy Policy

Effective Date: January 1, 2025

At Serwizz, a product of WORKSPACE d.o.o., we are committed to protecting your privacy and ensuring a secure experience when you use our website and maintenance management platform. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at getserwizz.com and interact with our CMMS services. We respect your privacy and believe in transparency about our data practices. Please take the time to read this Privacy Policy carefully to understand how we handle your personal information and what rights you have regarding your data.

1. Who We Are

  • WORKSPACE d.o.o.
  • Dubrovačka 20, Split, Croatia
  • VAT: HR21261099784

2. Information We Collect

We may collect the following types of information:

  • - Personal Identification Information: Name, email address, company name, phone number, etc., when you contact us, request demos, fill out forms, or subscribe to our newsletter.
  • - Usage Data: Information on how you interact with our website, such as IP addresses, browser type, pages visited, and time spent on the site.
  • - Cookies and Tracking Technologies: We use cookies to enhance user experience and collect statistics about website traffic. With your consent, we also use marketing tools like Apollo to better understand our audience.

3. How We Use Your Information

We use the personal information we collect for specific, legitimate business purposes that help us provide and improve our maintenance management services:

Providing Our Services

We collect and use the information you provide through our forms to deliver the services you request. When you sign up for our newsletter, we use your email address to share updates and news about our CMMS platform. If you request a free trial, we process your work email and company name to set up your trial account. When you contact us, we use your name, email address, and message only to respond to your inquiry and provide support.

Website Improvement and Analytics

We analyze website usage data to understand how visitors interact with our site, which pages are most valuable to maintenance professionals, and where we can improve the user experience. That helps us optimize our website for better performance and more effective communication about our platform benefits.

Communication and Marketing

We use your information to respond to your inquiries and provide you with information about our CMMS platform. With your consent, we may send you newsletters and follow up on demo requests or contact form submissions. We also use marketing tools like Apollo to identify businesses that might benefit from maintenance management solutions.

Legal and Business Purposes

We may use your information to comply with legal obligations, protect our rights and interests, ensure the security and integrity of our website and services, maintain records as required by law, and support any legal proceedings or investigations.

4. Legal Basis for Processing

We process your personal information based on several legal grounds, depending on the purpose of collection. This includes your consent, such as when you subscribe to our newsletter, accept marketing cookies, or agree to be contacted about our services. We also process information based on our legitimate business interests, for example to analyze website performance, improve our services, and identify potential customers who may benefit from our maintenance management solutions, while balancing these interests against your privacy rights. Additionally, we process information when necessary to fulfill a service you have requested or to take steps toward entering into an agreement with you. Finally, we may process information to comply with legal obligations, such as data retention requirements or responding to lawful requests.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data in limited circumstances. This may include working with trusted service providers who help us operate our website and deliver our services, such as hosting providers, email services, and analytics tools like Google Analytics. These partners are contractually required to keep your information secure and confidential. With your consent, we may also share limited information with marketing platforms, such as Apollo, to better understand our audience and improve outreach. We may disclose information if required by law or when necessary to protect our rights, safety, or the safety of others. In the event of a merger, acquisition, or similar business transfer, your information may be included in that process, subject to the same privacy protections outlined in this policy.

6. Data Security

We take the security of your personal information seriously and use a combination of technical, administrative, and physical safeguards to protect it. These include encryption, secure servers, firewalls, and strict access controls that limit data access only to authorized employees and contractors bound by confidentiality obligations. Our systems are hosted in secure facilities with physical access protections, and we regularly review and update our security practices to address emerging threats. While we apply industry-standard measures to safeguard your data, please note that no method of transmission or electronic storage is completely secure. For this reason, we cannot guarantee absolute security, but we are committed to maintaining the highest level of protection possible.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Contact inquiries are generally kept for up to three years to allow us to provide follow-up support and maintain a record of communications. Newsletter subscription data is retained until you unsubscribe or request deletion. Anonymized website analytics are typically stored for up to 24 months to help us analyze trends and improve performance. Information collected through marketing tools such as Apollo is kept in line with your consent preferences, usually for no longer than 24 months unless you request earlier deletion. In certain cases, we may be legally required to retain information for longer periods, for example to comply with tax or regulatory obligations. Once your personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal procedures.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data. These rights may include:

  • - The right to access the personal information we hold about you.
  • - The right to correct or update your personal data.
  • - The right to request the deletion of your data.
  • - The right to restrict the processing of your data.
  • - The right to object to the processing of your personal data.
  • - The right to data portability (receive your data in a portable format).
  • - The right to withdraw consent where processing is based on consent.
  • - The right to opt out of certain data sharing activities (including marketing-related sharing).
  • - The right to lodge a complaint with your local data protection authority.
  • - The right to non-discrimination for exercising any of these privacy rights.

If you wish to exercise any of these rights, please contact us at the information provided below.

For California Residents: We do not sell personal information in the traditional sense. However, our use of marketing tools like Apollo may be considered 'sharing' under California law. You can opt-out of this sharing by adjusting your cookie preferences or contacting us directly.

9. Cookies

We use cookies and similar technologies to improve your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to our separate Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically for any updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • - WORKSPACE d.o.o.
  • - Headquarter: Dubrovačka 20, 21000 Split, Croatia
  • - Office: Dračevac 3D (Technology Park Split), 21000 Split, Croatia
  • - Email: hello@getserwizz.com
Privacy Policy | Serwizz