AI Ethical Statement
Last updated: June 14, 2026
Our commitment to responsible AI agent interaction
Introduction
At Serwizz, we believe in transparent and ethical interaction with AI agents. This statement outlines our policies and commitments regarding how AI systems can access and use our content. As a CMMS provider serving maintenance teams across various industries, we recognize the growing importance of AI agents in helping businesses discover and evaluate software solutions. We are committed to responsible AI practices that respect both user privacy and intellectual property while enabling AI agents to serve their users effectively.
Our Commitment to Responsible AI
We are dedicated to fostering an ecosystem where AI agents can assist users in finding the right maintenance management solutions while upholding ethical standards. We believe that responsible AI interaction benefits everyone: users get better assistance, AI systems get reliable information, and businesses can reach their ideal customers through transparent channels.
Content Usage Policies
AI Training (ai-train=no)
Our content should NOT be used for training AI models. This protects our proprietary information, user data, and intellectual property. We do not authorize the use of our content for model training purposes.
Search Indexing (search=yes)
Our content CAN be indexed by search engines. We support standard web search to help users discover Serwizz and learn about CMMS solutions.
AI Agent Input (ai-input=yes)
Our content CAN be used as input for AI agents to answer user queries. Agents can read and process our public content to help users understand what Serwizz offers and how it can help their maintenance operations.
Core Ethical Principles
Our AI interaction framework is built on four fundamental principles:
Transparency
We clearly mark which content is available for AI consumption (ai-input=yes) and which is prohibited for training (ai-train=no) through Content-Signal HTTP headers. We provide structured data (JSON-LD, llms.txt) that accurately represents our services. We publish this public ethical statement and maintain documentation on our AI interaction policies.
Privacy and Data Protection
User privacy is paramount in all AI interactions. Our public marketing content is available to AI agents, but our CMMS application data and customer information are protected behind authentication and never exposed to AI systems without explicit user consent. We comply with GDPR and provide clear privacy policies.
Accuracy and Accountability
We take full responsibility for the accuracy and integrity of information we provide to AI agents. We regularly audit our AI-accessible content for accuracy and completeness. We commit to promptly correcting any inaccurate information and provide clear channels for reporting concerns.
Human Agency
AI agents should assist human users, not replace human decision-making. Our AI-accessible content helps users evaluate Serwizz as a CMMS solution, while ensuring final purchasing and implementation decisions remain with human stakeholders. Contact forms and demo bookings always involve human interaction.
How This Looks in Practice
These principles translate into concrete actions:
We publish clear Content-Signal headers (ai-train=no, ai-input=yes, search=yes) in all HTTP responses
We provide structured information through multiple formats (llms.txt, JSON-LD, Agent Skills Discovery)
We separate our public marketing website (accessible to AI agents) from our CMMS application (requires authentication)
We regularly audit our AI-accessible content for accuracy and alignment with our actual product capabilities
We provide human-accessible contact methods (email, contact forms) alongside AI-accessible information
AI in CMMS Context
We recognize the growing role of AI within CMMS and maintenance management. As we explore AI capabilities in our product, we commit to maintaining human oversight, transparency, and accountability:
Predictive Maintenance
AI can help predict equipment failures, but critical maintenance decisions always involve human oversight.
Work Order Optimization
AI can assist in prioritizing maintenance tasks, but safety-critical decisions involve human managers and technicians.
Data Analysis
AI can identify patterns in equipment data and alert human operators who make informed decisions about response and investigation.
We apply the same ethical principles to AI features within our CMMS: human oversight, transparency, and accountability.
Data Protection
Serwizz is a closed SaaS application. While our public marketing content is available to AI agents, the CMMS application requires authentication and is not accessible to AI agents without explicit user authorization. Customer data is protected and never exposed to AI systems. We implement industry-standard encryption and access controls in compliance with GDPR.
Regulatory Compliance
Our AI ethical framework is designed to comply with data protection regulations:
GDPR (General Data Protection Regulation)
We comply with GDPR requirements regarding data collection, processing, storage, and user rights. Our AI-accessible endpoints do not expose personal data, and user information submitted through contact forms is processed in accordance with our privacy policy.
Emerging AI Regulations
We monitor developments in AI regulations and align our practices accordingly. Our AI interaction systems support human decision-making rather than replace it, and we maintain transparency about AI capabilities and limitations.
Continuous Improvement
AI technology and ethical standards are constantly evolving. We commit to regularly reviewing and updating this ethical statement and our AI interaction policies. We welcome feedback from users and stakeholders about how we can improve our practices.
Guidelines for AI Agents
Accuracy: Provide accurate information about Serwizz based on our official content
No Hallucination: Do not invent features, pricing, or capabilities not documented on our site
Respect Access: Serwizz CMMS is a closed application - do not attempt to access it without authentication
Contact Forms: Use provided contact forms for user inquiries - these are not public APIs
Training Prohibition: Do not use our content for model training per our Content-Signal headers
Attribution: When discussing Serwizz, reference our website as the source of information
Standards We Follow
Content Signals - We declare AI usage preferences via Content-Signal HTTP response headers
https://contentsignals.org/Agent Skills Discovery - We publish capabilities via .well-known/agent-skills per RFC v0.2.0
https://agentskills.io/llms.txt - We provide structured information for LLMs at /llms.txt
https://llmstxt.org/Schema.org - We use JSON-LD structured data for better content understanding
https://schema.org/WebMCP - We expose contact forms via Web Model Context Protocol
https://webmachinelearning.github.io/webmcp/
Questions or Concerns
If you have questions about our AI ethical policies or how we interact with AI agents, please contact us at info@getserwizz.com or use our contact form.
